Reviews of Smith & Company HVAC in Pasadena & Crownsville MD

What Our Customers Are Saying About Smith & Company HVAC

Your technician arrived promptly 9 am Memorial Day. What a fine young man! Others advertise 24/7, but only Smith delivered.

Richard Hergenroeder

★ ★ ★ ★ ★

A colleague told me about Smith and Co. when I started having issues with my HVAC. My whole experience with them- from the scheduling to the service appt. was positive. Everyone I spoke with at Smith and Co. HVAC was kind, courteous and knowledgable. I greatly appreciate the professionalism and extra time that Aaron took to explain what was going on with my HVAC system. He documented the specs so that if there are issues in the future, whoever comes out will already know a bit about the system and what was already done, and then he emailed the information to me so I'd also remember everything. Basically, my system is showing it's age... If honest work and excellent customer service is important to you, I highly recommend this gem of a small business.

Jennifer Forester

★ ★ ★ ★ ★

This company is the best. I am so impressed with their customer services and how they value people.

Amanda was very caring and expressed empathy during this hot difficult situation in dealing with my air condition

Mark was very good with being within his scheduled time. He was very very customer oriented. He ensure the unit was working or in my was case was not working. He did not rush our repairs. Was able to answer my questions without making me feel like an idiot. For that I am grateful.

Mark was able to have the owner's son (Eric) to assist with the unit issues he provided us resolution to the issue. Eric was very honest and what I got most out of him is he valued me as a customer.

Smith and Comoany keep doing what you are doing.

Thanks again!

Ingrid Colbert

★ ★ ★ ★ ★

Smith and company made the entire HVAC process easier! From bidding my job out to several local companies, and choosing Smith HVAC to complete the job on the scheduled day and time! They made sure I had A/C over night by staying late on the job! They cleaned up any mess made and were friendly and polite! I highly recommend this company if you are in the market! They worked hard and made sure the job was acceptable in the end! Yeah!!!

Kathleen Fagan

★ ★ ★ ★ ★

I was very impressed by the professional conduct of Jordan and Michael when they came over to work on our AC unit. Even working later into a Friday evening with the weekend approaching, they took the time to show me exactly what they were fixing and answer any questions I had. Highly recommended.

Dan Parker

★ ★ ★ ★ ★

Smith & Company have proven to be an excellent outfit. The technicians are knowledgeable, professional and friendly. Ryan, a lead technician for Smith & Co. is capable of tackling projects both large and small, sticking to deadlines and offering cost-effective solutions. We enjoy working with Ryan and trust his opinion. Smith & Co. operates with integrity and honesty and we highly recommend them to businesses and home owners.

Guest Services

★ ★ ★ ★ ★

Aaron and his team are great. From the gals in the office, to the techs in the field, everyone I've come in contact with represents the company well and operates with integrity and professionalism. Their company is top notch, and I would highly recommend them.

Jaron Rice (Local Guide)

★ ★ ★ ★ ★

As new home owner it can be frustrating when essentials stop working, especially the AC during the hot summer. Smith and Company HVAC LLC was very helpful with fixing this issue! Gary was very professional, he came in with a smile after working hard all day. He also apologized for running late, due to a busy schedule. Gary checked out the AC and found the issue and fixed it, leaving my family with some AC. I would recommend this company to friends over and over again. Thanks again Smith and Company for your help today.

Lacie Owens

★ ★ ★ ★ ★

I will always be grateful for the understanding and kindness of this company. The professional attitude and expertise to get right to the problem eased some of my worries for the day. My air went out the day my husband was coming home from the hospital. Dealing with a terminal illness is difficult let alone in 90 degrees (+). They heard my plea for help and squeeze me in! We are new to the area and can be east targets for other greedy service providers. Luckily it was just a simple fix. But how would we have know if these guys were not so honest! They have my business forever!! Thank You!

Kimberley Cook

★ ★ ★ ★ ★

Fantastic service provider!. After a miserable night of no AC and another company never showed up, I contacted Melinda early this morning and she did exactly as she promised- called back within 1 hour and we had a technician there within another hour , by 9 am on the Fourth of July !. The technician was efficient, personable, got our AC up and going quick and gave up an honest picture of what else was needed to prevent further issues. Highly recommend this company.

Rhonda Knotts

★ ★ ★ ★ ★

I had a last minute emergency with my AC and Smith & Company saved me. To assist me, Ryan went to my home after his normal work schedule to diagnose my system and provided temporary AC. I was extremely impressed with his generosity and professionalism. It has been a pleasure to work with this company and I plan to do so again in the future. Call them today!

Gary A.

★ ★ ★ ★ ★

Smith & Company HVAC is amazing. We used them during the winter for our furnace which was set up through our home warranty policy. Smith & Co. was one of the many HVAC companies to respond and the ONLY one to diagnose and solve the problem after several weeks of no heat and visits from other companies. Since our experience with Smith & Co. was so positive, when we decided to have one of our AC units replaced, going with Smith & Co. was a "no brainer." It was a pleasure to work with Amanda, John, Andrew, and Marcus on the quote, logistics, install, etc. Our family would highly recommend Smith and Company and we would definitely call them again in the future.

Catrina Bonus

★ ★ ★ ★ ★

Aaron S. Was very knowledgeable and super nice. He fixed our bad capacitor to the air conditioning system and we are up and running again in just a few minutes. Highly recommend!

Stephanie Colcock

★ ★ ★ ★ ★

This company was recommended by my management company and so far I have been very impressed. There entire staff has been extremely courteous. I am currently out of the country so they have been very accommodating with my schedule. The owner Aaron has spent multiple phone calls answering my questions about the pros and cons of certain options which you rarely hear of nowadays. I look forward to recommending them to anyone who needs them! First rate job guys!

Kathryn Eklund

★ ★ ★ ★ ★